FAQs

GETTING STARTED

CIAO! We're a weekly subscription that delivers fresh, nutritious & gourmet Pizza-Kits directly to your door. All pizzas are crafted by our team of Italian chefs and culinary scientists based on authentic Italian cuisine with a contemporary twist.

We take a fresh approach to the food industry by delivering balanced, flavorful, better-for-you pizzas right to your door. Complex carbs, Nutrient-dense ingredients, Quality proteins, Healthy fats.

1. Pick your plan and share your preferences. Choose from a minimum of 3 pizzas every week, every two weeks, or make a one-time purchase. To reduce the emissions of our deliveries, we assign you a specific delivery day based on where you live. You can always change / cancel the subscription plan, or skip a delivery. You can also change flavors, switch up the number of pizzas with every order, and change your billing and delivery address.

2. We deliver fresh. On your scheduled delivery day, your order will be delivered straight to your front door in a nice and cool box.

3. It’s all made easy: create, bake and enjoy your pizzas with friends or family in minutes following the postcard and video instructions for each pizza. Your pizzas can be baked in any home oven in about 6 minutes, or kept in the fridge for up to 5 days.

If you're hoping to find out if we deliver in your area, click here and type in your zip code. We’re expanding quickly, so be sure to check back often if we’re not in your neighborhood yet!

DELIVERY & HANDLING

Yes, our pizzas require refrigeration and are shipped cold. Our Pizza-Kits have a 5-days shelf life in the fridge once you receive them. Consume them after baking, or you can also store them in the fridge after baking. We do not recommend freezing single ingredients.

Our pizzas are delivered in a compostable & recyclable cardboard box. To keep items cold, we include insulation and dry ice. Pizza crusts are single-wrapped to preserve freshness if you don’t bake them all together. Our home-made sauces and topping ingredients are placed in single-serve small boxes so you can’t get it wrong when it comes to assembling your pizza. 

Nope! To all our current delivery areas we are able to offer free shipping on all orders.

If occasional delays happen due to shipping carriers and limited capacity, the shipping carrier will make a second attempt the day after your order is expected. Your Pizza-Kit is shipped cooled and it is still within the 5-days shelf life window and perfectly fresh for you to bake and enjoy.

If there is an issue with your order, please let us know at support@beitalianpizza.com

MY ORDERS

For our subscription plans we offer a minimum order of 3 pizzas per Kit. For one-time purchases we have a minimum order of 2 pizzas per Kit. Besides, just one of our genuine and nutritious pizzas would never be enough!

Customizing your order is the best way to make sure you get the exact pizzas you need in your kitchen. Here's how to get started!

Step 1: Login to "My Account" Page

Step 2: Click "Manage Subscription" on the right corner to view your default pizza order, which is already in your cart

Step 3: Click "Edit" on any pizza you would like to change or "Add Product" if you want to add-on more pizzas if friends are coming over, or leave as it is

Step 4: Once your done shopping, take a second to review your cart and cart total to make sure you're all set for the week

Step 5: Click "All done"! Take me back to My Account

Cutting time to skip or customize your order is Sunday at 11:59pm. If you order after the cutting time, your Pizza-Kit gets batched with the next week’s order.

Your Pizza-Kit will be delivered to you every Thursday. Cutting time to skip or customize your order is Sunday at 11:59pm. If you order after the cutting time, your Pizza-Kit gets batched with the next week’s order. We'll always send you a confirmation email with a tracking number when your delivery is on its way to you.

*Please note that drivers can't enter backyards, garages or your home and that you can add special delivery instructions in your subscription plan.

For all orders made prior to Wednesday 12pm, your Pizza-Kit will be delivered to you on Friday. For all orders made prior to Sunday 11:59pm, your Pizza-Kit will be delivered on Wednesday. We'll always send you a confirmation email with a tracking number when your delivery is on its way to you.

*Please note that drivers can't enter backyards, garages or your home and that you can add special delivery instructions in your subscription plan.

We want your BE ITALIAN pizzas to fit easily into your life, which is why you can change or cancel your subscription without penalty. To cancel your subscription:

Step 1: Log into "My Account" and click "Manage Subscription" on the bottom right corner

Step 2: Click "Edit" on your active Subscription

Step 3: Scroll down and click "Cancel Subscription". A pop-up will appear to let you know you can skip your Pizza-Kit instead. Clicking "Yes, I'd like to skip my Pizza-Kit" will redirect you to your Delivery schedule so you can choose what delivery you'd rather skip

Step 4: Click "Thanks for letting me know! But I'm still interested in cancelling"

Step 5: Choose the reason for cancellation that fits best and click "Proceed"

Step 6: Leave some feedback in the text box as to what we could have done better and click "Cancel My Subscription"

Step 7: Once you've cancelled your subscription, you'll receive a confirmation e-mail from us

Please note, if you cancel your subscription after the close of your customization window we will still deliver and charge you for this last delivery.

After the cutting time on Sunday at 11:59pm, you aren't able to skip your order or receive a refund. Our warehouse team is already hard at kneading your pizza dough and prepping fresh ingredients for delivery.

Since our items are perishable, we are unable to take returns due to safety concerns. If there are issues with your order, please contact us at support@beitalianpizza.com and be as detailed as possible so that we can assist you quickly.

Wondering where your Pizza-Kit is? You can find your tracking code for the current order on your email from BE ITALIAN with the subject line: “Your Pizza-Kit has shipped!” and follow the link. If you never got a tracking email, check your spam or junk folders or reach out to us at support@beitalianpizza.com

PRODUCTS

Yep! We like to have a little something for everyone, so we offer both Vegetarian and Vegan pizzas. Head to our menu and you’ll check them out!

We don’t make our pizzas to fit any specific medical diets, so all our pizzas are made with wheat flours. However, due to our methodology based on ancient Italian leavening techniques which call for 72+ hours of natural dough self-fermentation at a controlled temperature, our dough is drastically low in gluten, calories and sugars. If you are looking for a lower-gluten intake (and are not allergic), BE ITALIAN pizza is what you’ve always asked for. 

All you need to do is:

1. Preheat your home oven at 525° F (or max temperature)

2. Assemble your pizza following the instructions you find in your Pizza-Kit

3. Place the pizza on the mid-height oven rack or pizza stone, and bake for only 6 minutes. Enjoy!

*Please note baking time may vary based on oven performance. 

One BE ITALIAN pizza makes one serving for one person.

Our pizzas are chef prepared and delivered fresh, so they have are frigerated shelf life of 5 days from receiving your Pizza-Kit. We do not recommend freezing single ingredients.

CONTACT US / TECHNICAL SUPPORT

We’ve got your back! If we run into issues or delays delivering your box, we'll be in contact with you via email as soon as we can.

Due to high demand at this time, you may experience delivery delays so please be patient with us and check the email associated with your BE ITALIAN account before reaching out about a delayed delivery!

If something you received your order and something was amiss, please reach out to us at support@beitalianpizza.com